Terms of Service

• You must be at least 18 years old and able to enter a binding contract.
• You buy for your own private use, or as a gift. Resale or commercial use requires our written agreement.
• One person, one account. Multiple accounts, false details, or hiding your location with a VPN, proxy or similar tool are a breach of these terms and a reason to cancel orders and close accounts.
• We do not sell to persons or countries subject to US, EU or UN sanctions, or where the sale of the product is unlawful.

A product is a unique digital code that you redeem on a third-party platform (for example Steam, PlayStation, Xbox, Nintendo, or the issuer of a gift card). The platform decides what the code gives you and under what conditions, and its terms apply to you once you redeem it.

Each product page states the platform, the region or country where the code can be redeemed, the currency of a gift card, and any other condition we know of. That information is part of the contract.

**You are responsible for checking, before you pay, that the platform, region and currency match your account and your location.** A code that works as described on the product page has been delivered correctly, even if it does not work for you because of your account, your region, your device or a decision of the platform.

We do not guarantee the quality, content, availability or performance of the game or service you redeem, nor the duration of a subscription, nor any bonus that is not listed on the product page. Problems with a game or a platform account are solved by the publisher or the platform, not by us.

A code may have an expiry date set by its issuer. A shorter remaining validity is not a defect unless the product page promised otherwise.

Your order is an offer to buy. The contract is formed when we make the code available to you in your order page. Until then we may refuse or cancel an order without giving a reason; if you have already paid, we refund you in full as described in the Refund Policy.

We may ask you to verify your identity, your payment method or the origin of your funds before delivering, for example on high-value orders, repeated orders, or when our fraud checks flag an order. Delivery waits for that verification. If you do not complete it within 14 days we cancel the order and refund the payment, less the network fees of a crypto refund.

Obvious errors in a price or a description do not bind us. If we discover one before delivery we cancel the order and refund you; you may then buy at the correct price.

An order that is not paid within the payment window expires and no code is reserved for it.

Prices are set in euros. Other currencies shown on the site are converted for your convenience; the amount you owe is the euro price at the moment you place the order.

Prices include any consumption tax (VAT, GST or similar) that we are registered to collect in your country. Where we are not registered, no such tax is added and any tax or duty due in your country is your responsibility.

Prices can change at any time. A change does not affect orders already placed, and we do not refund the difference after a price drop or promotion.

When you pay with cryptocurrency we show you the exact amount, coin and network to use, and a payment window of 30 minutes. The amount is the euro price converted at the rate in force when the payment is created.

• **Send exactly the amount shown, in the coin and on the network shown.** Funds sent in another coin or on another network cannot be detected by our system and may be lost. We may try to recover them at our discretion, for a fee that covers the work and the network costs, and without any guarantee.
• **Payment is final when the network confirms it.** A blockchain transaction cannot be reversed by you, by us or by anyone else. We deliver once we have the confirmations required for that network.
• **Underpayment.** If less than the amount shown arrives, for example because your exchange deducted a withdrawal fee, the order is not delivered. You may send the difference within the payment window, or ask for a refund of what arrived less network fees.
• **Overpayment.** If more arrives, the order is delivered and you may ask for a refund of the excess less network fees.
• **Late payment.** Funds that arrive after the window has closed are not matched to the order automatically. Contact support with the transaction hash; we either complete the order, if the product is still available at that price, or refund the amount less network fees.
• Network and transaction fees are paid by you and are never refunded. A refund in cryptocurrency is calculated on the euro value of the order and converted at the rate in force when the refund is sent, to the address the payment came from.

Where we offer other payment methods, the terms of that method apply in addition to these.

If you have a problem with an order, contact us first; most issues are solved within a day. A chargeback or payment dispute opened with your bank or payment provider over an order that was delivered as described, or without contacting us first, is unjustified. Not recognising a charge on your statement does not make it unauthorised.

For an unjustified chargeback you agree to pay us, within 7 days, the amount charged back, the fees our payment provider charges us for it, an administration fee of 30 US dollars, and our reasonable costs of recovering those amounts. We may also close your account and refuse future orders.

Once your payment is confirmed, your codes are available in your order page: in your account, through the link in the order email if you bought as a guest, or through your wallet if you paid from it. The order email never contains the code itself.

A code is hidden until you reveal it. Before revealing, you confirm a short set of statements: that revealing delivers the product, that a revealed code cannot be returned, that you ask for immediate delivery and lose your right of withdrawal, that you have checked the product, region and platform, and that the date, time, IP address, country and device of the reveal are recorded as proof of delivery.

**Revealing a code is the moment of delivery. From then on the code counts as delivered and used, whether or not you redeem it.** We keep the reveal record for as long as the order may be disputed.

Keep your codes safe. We are not responsible for codes that are lost, shared, stolen, or redeemed by someone who gained access to your account, email or device. A code revealed through a guest link is deemed revealed by you.

Codes stay available in your order page for at least 180 days after purchase. After that we may remove them from the page; a code that was never revealed can still be requested from support for as long as we hold it.

If you gave a wrong email address at checkout, we can only re-send the order link once you prove the purchase is yours. We are not responsible for codes revealed by whoever received that email.

If you are a consumer in the European Union, the United Kingdom or another place that grants a cooling-off period for distance sales, you may withdraw from the purchase of a code within 14 days of the order without giving a reason, for as long as the code has not been revealed. To do so, use the order page or write to [email protected] with the order number; a model form is available on request.

Digital content is supplied the moment you reveal the code. By revealing it you expressly request immediate delivery and acknowledge that you lose your right of withdrawal. **A revealed code cannot be withdrawn from, returned, exchanged or refunded**, except when the code itself is defective as described in the Refund Policy.

Where no cooling-off period applies by law, we still accept a change of mind for a code that has not been revealed, within 14 days of the order, as a courtesy and subject to the Refund Policy.

A gift is revealed by the recipient; the recipient's reveal has the same effect as yours.

We guarantee that a code is valid and unused when it is delivered, and that it works on the platform and in the region stated on the product page. If it does not, tell us within 14 days of revealing it through the support page, with the evidence described in the Refund Policy. We first replace the code; if we cannot, we refund it.

A code that is reported as already used will be checked with the platform or issuer. We uphold a claim when the activation date and time recorded by the platform are earlier than your reveal, or when the issuer confirms the code was invalid. A claim we cannot verify is refused.

The Refund Policy lists what is and is not covered. This guarantee is in addition to any rights you have under the consumer law of your country, which these terms do not reduce.

You can buy with an account, as a guest with your email, or by signing a message with your crypto wallet. You are responsible for everything done with your account, your email inbox and your wallet, including every reveal made through them.

A gift order sends the recipient a link to a page where they reveal the code. You confirm that you have the right to send the recipient an email, and that the recipient is of legal age in their country.

We may suspend or close an account that breaches these terms, is used for fraud, abuse of refunds, chargebacks, multiple-account schemes, or illegal activity, or that we are required to close by law. Codes already delivered stay yours; payments for orders we cancel are refunded unless the cancellation is due to your fraud.

We may withhold a refund, a replacement or a delivery while we investigate an order that shows signs of fraud, of a stolen payment method, of serial refund requests, or of claims that contradict the records of the platform. We may ask for documents to resolve the investigation and report the case to the authorities.

You agree not to interfere with the site, to use bots or scripts to place orders, to abuse promotions, or to attempt to obtain codes without paying for them.

The site, its texts, images, logos and software belong to Velkeys LLC or its licensors. Product names, logos and artwork belong to their publishers and issuers and are shown only to identify the products. Nothing in these terms gives you any right over them beyond buying and redeeming codes.

The site and the products are provided "as is" and "as available". To the extent permitted by law, we give no warranty beyond the guarantee in these terms that a delivered code is valid and works as described.

We are not liable for the games, services or platforms you redeem a code on, for decisions of a platform about your account, for downtime of a platform or of the blockchain networks we use, for loss of access to your email, wallet or device, or for your failure to check the product, region or platform before buying.

To the extent permitted by law, we are not liable for indirect or consequential loss, lost profit or lost data, and our total liability for an order is limited to the amount you paid for it.

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, for fraud, or the rights you have as a consumer under the mandatory law of your country.

These terms are governed by the laws of the State of Wyoming and the federal laws of the United States, without regard to conflict-of-law rules. If you are a consumer in a country whose law gives you mandatory protections, those protections apply in addition, and you may also bring claims before the courts of your residence.

Before starting any formal proceeding, write to [email protected] with the order number and what you want resolved. We answer within 14 days. Most disputes end here.

**If you live in the United States**, any dispute that we cannot resolve informally is settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except that either party may bring an individual claim in small-claims court. Arbitration takes place by video or in the county of your billing address. Claims are brought only in an individual capacity, not as a plaintiff or class member in any class or representative proceeding, and both parties waive trial by jury. You may opt out of this arbitration clause by emailing [email protected] within 30 days of your first order. Any claim must be brought within one year of the event that gives rise to it.

**If you live in the European Union**, you may also use the online dispute resolution platform of the European Commission at ec.europa.eu/consumers/odr. We are not obliged to take part in alternative dispute resolution before a consumer arbitration body and do not do so unless the law of your country requires it.

Everyone else: disputes not resolved informally are brought before the state or federal courts located in Wyoming, United States, unless the mandatory law of your residence provides otherwise.

We may change these terms. The version in force when you place an order applies to that order. The date at the top tells you when the current version took effect.

These terms are written in English and translated for convenience. If a translation differs from the English text, the English text prevails.

If a clause is found invalid, the rest of the terms remain in force. Our failure to enforce a clause is not a waiver of it.

Velkeys LLC, 5830 E 2nd St, Ste 7000 #18990, Casper, WY 82609, United States. [email protected].