Refund Policy

You may cancel the purchase of any code you have not revealed within 14 days of the order, for any reason: wrong region, wrong platform, duplicate order, or simply a change of mind.

• Ask from the order page or by writing to [email protected] with the order number.
• We confirm the code is still unrevealed in our records and refund the full price you paid for that code within 14 days.
• A bundle or an order with several codes is refunded per code: the ones you revealed stay yours.

After 14 days, a code that was never revealed is treated as revealed for the purpose of this policy and the order is final.

A code is hidden until you click to reveal it and accept the reveal statements. **Revealing it delivers the product: from that moment the code counts as delivered and used, and it cannot be returned, exchanged or refunded**, even if you have not redeemed it. We have no way to take a code back or to know whether it has been copied.

By revealing, you expressly request immediate delivery of digital content and acknowledge that you lose any right of withdrawal or cooling-off period that the law of your country grants.

The only exception is a defective code, described in the next section.

We guarantee that every code we deliver is valid, unused, and redeemable on the platform and in the region stated on the product page. A code is defective when, at the moment of delivery:

• the platform or issuer rejects it as invalid, or
• the platform reports it as already redeemed before you revealed it, or
• it gives a different product, region, platform or value from the one on the product page.

For a defective code we first deliver a replacement of the same product. If we cannot replace it within 7 days of accepting the claim, we refund the full price of that code. The remedy for a defective code is replacement or refund of that code, not compensation for other losses.

We do not refund, replace or exchange a revealed code because:

• it is region-locked, platform-locked or in a currency that does not match your account, when the product page stated the region, platform or currency;
• you bought the wrong product, edition, platform or value;
• you redeemed it on the wrong account, shared it, lost it, or it was redeemed by someone who had access to your account, email or device;
• the game or service does not run on your device, does not meet your expectations, has bugs, or was changed, delisted or discontinued by its publisher;
• your account on the platform was suspended, banned or restricted, or the platform refused the code for a reason related to your account, your location or your use of a VPN;
• the platform shows a temporary error such as "too many attempts" or a rate limit, which clears on its own;
• the price dropped or a promotion started after your order;
• the code has an expiry date set by the issuer and you did not redeem it in time, when the product page or the issuer stated the validity.

Direct top-ups, subscriptions already applied to an account and codes revealed through a gift link follow the same rules.

Open a ticket on the support page within 14 days of revealing the code, choosing "code not working", "code already used" or "wrong product". Include:

• the order number and the code exactly as shown in your order page;
• a full, uncropped screenshot of the redemption attempt that shows the code entered, the exact error message of the platform, the page address or app, and the date and time of your device;
• the region and currency of the account you redeemed on;
• for a code reported as already used: the activation date and time given by the platform's support (for example Steam Support with "It's not in my library"), since the platform can see it and we cannot;
• whether you used a VPN, proxy or similar tool at any point.

We compare the evidence with our delivery record (date, time, IP address, country and device of the reveal) and with the information of the platform or issuer. We may ask you for more information or to try again; the claim stays open while you cooperate. We answer within 14 days of receiving everything we asked for.

A claim is upheld when the platform's activation record is earlier than your reveal, when the issuer confirms the code was invalid, or when the delivered product differs from the product page. A claim that the evidence does not support, or that contradicts the platform's record, is refused. False claims are fraud and lead to the closure of the account.

A refund is paid by the payment method you used, in the amount you actually paid for the code after any discount. Processing and network fees of the payment are not refunded.

• **Cryptocurrency.** We refund the euro value of the code, converted to the coin you paid with at the rate in force when the refund is sent, to the address the payment came from, less the network fee of the refund transaction. We do not refund the number of coins you sent nor cover changes in the exchange rate. If the original address cannot receive funds (an exchange deposit address, for example), tell us an address of yours on the same network.
• **Other methods.** Refunds go back to the original method where the provider allows it; otherwise we agree another way with you.

Refunds are sent within 14 days of our confirmation. Blockchain confirmation times and bank processing times are added to that.

• **Underpaid order.** The order is not delivered. Send the difference within the payment window, or ask for a refund of what arrived less network fees.
• **Overpaid order.** The order is delivered. Ask for a refund of the excess less network fees.
• **Payment after the window closed.** Contact support with the transaction hash. We complete the order if the product is still available at that price, or refund the amount less network fees.
• **Wrong coin or network.** Funds sent in a coin or on a network that we did not show for the order are outside our system and may be lost. We may attempt a recovery at our discretion, for a fee that covers the work and the network costs, without guarantee.
• **Order not delivered after a confirmed payment.** Wait for the confirmations required by the network, then open a "not delivered" ticket with the transaction hash. If we cannot deliver, we refund in full.
• **Order we cancel.** If we refuse or cancel an order before delivery, for stock, a price error, or a failed verification, we refund the full amount, less the network fees of a crypto refund.

A gift can be cancelled and refunded by the buyer as long as the recipient has not revealed the code, within 14 days of the order. Once the recipient reveals it, the sale is final for both. Claims for a defective gift code are made by the buyer with the recipient's evidence.

Repeated refund requests, claims that contradict the records of the platform, chargebacks opened without contacting us, or purchases made with multiple accounts or stolen payment methods are abuse. We may refuse further refunds, withhold a refund while we investigate, recover amounts already refunded, close the account and report the case.

A chargeback or payment dispute opened over an order delivered as described is unjustified, and the Terms of Service set out what you owe us for it.

This policy does not reduce the rights you have as a consumer under the mandatory law of your country, including the right to a conforming product. Where that law gives you more than this policy, the law applies.

Contact: [email protected]. Velkeys LLC, 5830 E 2nd St, Ste 7000 #18990, Casper, WY 82609, United States.